Reservation Policies
Thank you for considering our inn!! Please feel free to contact us if you have any additional questions or concerns. You will find us very accommodating. We hope to see you soon!
Payment: The balance of your reservation is due upon check in. Please be sure to bring along the card you have secured your room with.
Deposit: $150 per night per room is required to secure your reservations. If you are selecting a package that is less than $150 per night we will reduce the deposit requirement to $100 per night.
Please enquire about our ``Tentative booking policy`` if you are not in a position to reserve with a deposit. If you are uncertain of your availability please call us to discuss your options, we are very happy to work with you.
Cancellation: If you must cancel you may apply for a certificate which can be used towards a new reservation within 12 months of your cancellation date (restrictions may apply). Alternatively Your deposit will be refunded less our $50 per room administration fee when at least 21 days written notice of cancellation is received. With 2- 20 days notice of cancellation the deposit is forfeited. With 24-48 hours notice one night will be charged to your account, with less than 24 hours notice you will be charged the balance of your reservation.
Check In Time: 4:00-10:00 pm. If you wish to make the most of your stay and would like to be guaranteed an early check in we are happy to offer this service for an additional $50 fee. Please note this is an option, you are under no obligation to select early check in and will not be charged this fee unless you request the early check in. To ensure that your room is ready by noon we request 1 weeks notice when possible to help give us time to make the necessary arrangements. For an even earlier check in please check for availability 24 hours before arrival. Please make special arrangements if you require a check in after 10 pm.
Check Out Time: 8:30-11:00 a.m. If you wish to end your holiday with a leisurely check out and a few extra hours use of our facilities please enquire at the front desk 24 hours prior. For an additional $50 we may be able to extend your check out to 3 pm or later.
Lost Keys: $10. charge for each key not returned.
*Please note: These policies differ for group bookings. Please consult your contract or group coordinator for specifics regarding your group booking.
Please also see our Resort Policies at http://westwindinn.net/index.php/resort-policies